Service Design - The Good, the Bad and the Ugly

What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.

Thursday, 27 June 2013

Very interesting article about patient demand for life-extending interventions ...

... and how those who know what these interventions really mean, physicians, have a completely different opinion:

http://thesocietypages.org/socimages/2013/06/24/how-do-physicians-and-non-physicians-want-to-die/
Posted by Eva-Maria Hempe at 13:25 No comments:
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About Me

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Eva-Maria Hempe
Despite being a physicist and engineer by background, I have been working on healthcare since 2008. For the first 4 years as a researcher studying the cross roads between engineering design, design thinking, service science and healthcare management. Later, I moved into consulting, where I am working with pharma, medtech and medical services. 2015/2016 I was selected as a secondee to the World Economic Forum, where I spent 11 months trying to figure out how to prevent non-communicable diseases and drive change that allows people to maximize their Healthy Life Years.
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