What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.
Friday, 16 September 2011
Korean News
I mentioned in one of my last posts that I was interviewed by Korean journalists. Just got an email that the story is online. Unfortunately the story is in Korean and google translator makes a right mess out of it. They included a picture of me - not the most flattering one, so not worth checking it out for that. However, I'll still post the link, just in case you can read Korean. And if you can read what they wrote about me, I'd be interested to hear what I am reported to have said :)
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