What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.
Tuesday, 23 August 2011
Building Change on Local Knowledge - Catalyst for Change: Investment in Girls’ Education
Together with fellow Gates Scholar Julia Fan Li, I interviewed the very charismatic Ann Cotton, founder of CAMFED. CAMFED is a Cambridge-based charity that champions women's education. We produced a five-minute-long video clip and wrote an article. The latter was published in the Winter 2010 edition of Gates Scholars magazine - you can find the magazine here, our article is on page 10 and 11.
Thursday, 4 August 2011
Unintended consequences
Promoting abstinence as the main content of sexual education programs in the US - another example of bad design on pretty much every count. Yes it fits some people's world view but completely misses the actual aims. Widespread promotion of abstinence has had no effect on the rate of young people's sexual activity but the US have the highest teen pregnancy and STI ratios in the developed world. Definitely unintended consequences. Time for a redesign?
http://www.thenation.com/blog/162525/dont-have-sex-you-will-get-pregnant-and-die
http://www.thenation.com/blog/162525/dont-have-sex-you-will-get-pregnant-and-die
Tuesday, 2 August 2011
Expectations
interesting blog article about "raised expectations", sense of entitlement and NHS bashing in a well-known British paper:
http://www.briankellett.net/brian-kellett-dot-net/2011/8/1/raised-expectations.html
http://www.briankellett.net/brian-kellett-dot-net/2011/8/1/raised-expectations.html
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