What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.
Sunday, 18 September 2011
Figure of the day (1)
public spending on health in the UK and the US as a percentage of GDP in 2006: 7%
additional private spending in the UK: 1.5%
additional private spending in the US: 9%