What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.
Wednesday, 5 October 2011
The human side
I just found this blog entry about how google's automatic archiving of chats unintentionally created a history of the relationship between a women and her terminally ill boyfriend - a powerful reminder what health services are ultimately about: people.